To mark their 16th anniversary, the CRM Playaz are holding IRL 2025 Wednesday January 22nd. It's a conversational thought leadership event taking place physically in Atlanta and streaming everywhere ...

AcquireUp, a seminar marketing services company, today launched Express Digital, which helps financial advisors and Medicare agents fill their seminars with qualified prospects.

UneeQ's next generation of AI workers give users faster response times, emotional intelligence, and lifelike personalities.

With Chatmeter's new Review Generation tool, multilocation companies can build credibility by driving three times more customer reviews in half the time. Customizable email, SMS, and QR code templates ...

Netigate, a provider of experience management solutions, today launched Ask AI, a generative artificial intelligence feature to help companies get clear answers from the voices of their customers and ...

The social media platform went dark for a while yesterday, and marketers should diversify in case it happens again.

ServiceNow will acquire Cuein, a conversation data analysis and insights company, for an undisclosed amount.

Kellie Romack, chief digital information officer of ServiceNow, discusses the company's strategic partnerships with Nvidia, Microsoft, and Genesys and the role those partnerships play in advancing AI ...

Forsta's new AI capabilities help organizations gain deeper insights and take action on customer and employee experiences.

Make 2025 the year you rethink your outsourcing location strategy. Lafayette Moran is vice president of CX contact center partnerships at Advensus. Moran has more than 25 years of experience in ...

Brightcove, a streaming technology company, has earned ISO/IEC 27001 certification for maintaining the highest level of information security management.

While achieving the AI vision and realizing its full value and benefits is yet to come, a great deal of progress has already been achieved throughout the CX industry. Below is a list of lessons ...