From 1 October 2024, employers must pass on all tips to their workers. This is because of a new law known as the ‘Tipping Act’. Tips include money given to employees by customers, as well as service ...

2. An option to reduce the service with no penalty after 3 months The above term(s) constitute an essential part of the contract and to date this has not been fulfilled. I am requesting your company ...

If you've got a letter from a bailiff saying they're going to collect payment for a debt you don't think you owe, there are things you can do to stop them coming. The letter is called a ‘notice of ...

You'll be asked to go to an interview at the Jobcentre as part of your application for Jobseeker's Allowance (JSA). You'll need to go to this, otherwise you can't get JSA. You might be asked to go to ...

A distance sale is when you buy something without face-to-face contact. For example shopping by internet, television, mail order, phone or fax. This page tells you what you can do if your payment card ...

Millions of people are struggling with the cost of living. They’re facing a nightmare they never thought they’d experience. With costs for food, housing and energy bills sky high, families are ...

Over 14,000 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of ...

If you receive a benefit because you have a disability or illness that makes it hard for you to get around, you can use it to pay for a vehicle from a charity called Motability. You can choose from ...

Every year over 900,000 people come to the Citizens Advice consumer service for help with a consumer problem . We provide practical and impartial advice on how to resolve your consumer problem. On ...

It's a good idea to use an approved car garage for work on your car, such as a service, repair or MOT. These garages are all approved by the Motor Industry Code of Practice for Service and Repair.

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

You might be able to get the Department for Work and Pensions (DWP) to change what you have to pay. They sometimes make a mistake - you might not have actually been overpaid. Or you might not need to ...