Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

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While economic uncertainty and airline mechanical issues are gaining nationwide attention and consumer confidence is ...

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JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction ... Fewer than 10% of passengers experienced problems, though those who did said flight delays were the most ...

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The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

JetBlue, Delta, and Southwest topped the 2025 J.D. Power airline satisfaction survey. JetBlue was the top carrier for ...

Passengers are slightly less satisfied with upper tiers compared with economy tiers for North American carriers, according to ...

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