Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction ... Fewer than 10% of passengers experienced problems, though those who did said flight delays were the most ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Air Canada and WestJet have landed near the bottom in this year’s J.D. Power North America Airline Satisfaction Study, ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...