Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

Actia AI today announced the launch of the Actia platform, a business-focused collaborative AI solution that helps companies rapidly deploy AI agents for the workflows they run every day.

Create intelligent agents that can reason through requests, collaborate with other agents, and orchestrate customer interactions across systems and channels.Agent Performance Suite: Test, validate, ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Alibaba robot AI models signal China’s shift from chatbots to AI agents, with implications for South African businesses.

Google has introduced a more advanced ‘Computer Use’ capability for Gemini 3.5 Flash. The feature will allow developers to ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Anthropic launched Claude Tag in Slack, giving enterprise teams an AI agent with shared context, admin controls, logs, and ...

Identity theft victims have a federal right to fraud records from retailers. Here's what the FTC's $2.25 million Amazon settlement means for you.

Microsoft Project Solara previews agent-first enterprise devices built on MDEP, with badge and desk concepts that raise IT questions around identity, privacy, and management.