Capital One had a major service outage last week that left many without access to their accounts. Now, it also faces a lawsuit from CFPB.
Capital One Financial stock is higher after the company beat earnings estimates and said its acquisition plans for Discover Financial Services remain on track. Capital One stock initially fell in after-hours trading Tuesday.
Capital One Financial Corp. posted a higher fourth-quarter profit as net interest margins widened and credit-card loans increased.
The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
The company said a technical issue with a third-party vendor was to blame for a disruption with deposits and payment processing that stretched into the weekend.
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
Capital One users were reporting issues with receiving their deposits on Thursday morning, leaving many customers wondering where their money and paychecks are. Complaints on social media were pouring in via the @AskCapitalOne customer service account on X, formerly Twitter.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
"Guess I'll be eating ramen again tonight," tweets one customer on third day of issues linked to a data-center power outage.
Capital One Financial reported a 60% rise in fourth-quarter profit on Tuesday, as a higher income from interests helped the consumer lender. Consumer spending has remained strong on hopes of a soft landing for the economy and falling interest rates,
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