Less than a month out from PegaWorld 25, The Venerable Paul Greenberg and I, aka The CRM Playaz, have our annual pre-conference visit from Founder and CEO Alan Trefler. And we get a taste of what to ...

As companies face difficult decision about fluctuating costs, it will be crucial to be transparent with customers.

For private-sector firms, government contracts can be extremely lucrative. They can also be very complex, especially when it comes to all of the necessary authorizations required to operate in the ...

I spent a few good minutes with Oracle CX SVP Rob Pinkerton during Oracle Analyst Summit to learn more about Oracle's approach to incorporating agentic and generative AIs into the application stack, ...

With this integration, Treasure Data can extract data from Google Cloud's BigQuery, transform it using SQL or Python, and load it into Treasure Data for advanced analytics. Data from Treasure Data can ...

"We're building the future of commerce by listening closely to what our customers need now and anticipating where they want to go next. From faster launches to smarter commerce capabilities in areas ...

ToastIQ helps restaurant employees with timely prompts, personalized recommendations, and automated workflows.

The on-again-off-again trade war and tariffs on foreign goods coming into the United States are not only sending shockwaves throughout the stock market. Socio-economic events once considered unlikely ...

I simply do not believe that you can (or should) airdrop AI-led conversations into your current automated quality-scoring workflow and expect the outcome to make much sense. I’ll give you three ...

Customer expectations are rising, and so is the complexity of delivering great support. For businesses running contact centers, the difficulty isn’t just about answering questions quickly; it’s about ...

FreeWheel Streaming Hub further unifies capabilities to increase transparency across the programmatic advertising ecosystem.

Since the COVID-19 pandemic halted in-person events five years ago, interest in getting together in real life (IRL) has soared. Event marketing is making a resurgence, but these aren’t the events of ...