Energy billing issues aren’t a new problem, but since the energy affordability crisis, the consequences for consumers are frequently more serious. Average bills are still 66% higher than the historic ...

Citizens Advice has been calling for more regulatory oversight of the Third Party Intermediary (TPI) sector for over a decade. We are keenly aware that TPIs already play a vital role in the energy ...

“Energy prices remaining relatively stable over winter will offer cold comfort to millions across the country already struggling to afford bills. It comes as people are falling further and further ...

Energy suppliers send a copy of ‘Get help with an energy problem’ to all their customers once a year. We also have a duty to publish this leaflet on our website.

Our role means we can make sure consumers are represented and supported in the best way possible. Through our evidence base of client issues, our campaigning and our education work, we want to empower ...

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*Please note - our offices will be closed from 1300 on Friday 22/12 until 0900 on Tuesday 2/01/2024 We run a drop in service on Mondays from 10am until 12noon, we are delivering services through ...

Lambeth Adviceline is open Monday-Friday, 10am-4pm.