Before I tell you with at least 30 percent certainty what is coming in 2025, let's look at my previous predictions to see if i was close to the mark. Every year, I like to use an early Posey's ...

UJET's unified, AI-powered Contact Center as a Service (CCaaS) & Workforce Management Management (WFM) platform empowers organizations of any size to deliver exceptional customer experiences and ...

What if you could reduce your Contact Center costs significantly without sacrificing performance or customer experience? Our new report, AI for Contact Center Cost Reduction, reveals how AI can ...

AI Maturity Benchmark Report: Opportunities & Gaps in Contact Center AI Adoption The 2024 AI Maturity Benchmark Report reveals that many organizations are missing out on the transformative ...

The Aragon Research Globe for Intelligent Contact Centers (ICCs) evaluates the trends in the market and identifies key providers that are making a difference in ICCs. For the second consecutive ...

Hypervisor Migration: Keeping Data Safe in a Changing Industry Change is the only true constant in the world, and your virtual datacenter is no exception. Changing a hypervisor is not something ...

Hybrid Cloud Backup All‑Demo: From Deployment to Day 2 Operations In this All‑Demo webinar, two technologists from the Product Strategy team will point and click you through the critical setup ...

Master the basics of hybrid cloud data security in our exclusive cyber resiliency demo. Watch our session for practical insights and expert guidance. I agree to receive email communications from ...

Enterprises across the EMEA region face unique challenges when navigating Microsoft’s Unified Support model, including slow response times, time zone mismatches, and increasing costs. This ...

Explore insights on hybrid and multi-cloud data protection. Discover how enterprises enhance reliability and secure cloud workloads. I agree to receive email communications from 1105 Media, Inc ...

Reinventing Backup and Recovery With AI and ML To gain insight into these AI and ML trends, TechTarget’s Enterprise Strategy Group surveyed 375 IT and data professionals familiar with and/or ...

Research Report: VMware Customers Weigh Alternatives The Broadcom-VMware merger has left many long-standing customers mulling a change in their hypervisors. Foundry and CIO.com's comprehensive ...