Underpinning Olive’s upgraded capabilities is Google Cloud’s Gemini Enterprise for Customer Experience (GECX), which enabled ...

Two decades ago, the US intelligence community worked closely with Silicon Valley in an effort to track citizens in cyberspace. And Google $GOOGL is at the heart of ...

Google’s Dialogflow has long been a cornerstone of the conversational AI landscape. Since its acquisition in 2016 (formerly API.ai), it has evolved from a simple intent-matching tool into a ...

This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

OpenAi's chatbot, ChatGPT, has been making waves in the artificial intelligence community recently. The chatbot, which is based on the open-source GPT-2 model, is designed to mimic human conversation.

Infobip, a cloud communications platform provider, has integrated with Dialogflow, Google Cloud's artificial intelligence-powered chatbot-building platform, to provide enhanced messaging capabilities ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its ...

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE: AVYA), a global leader in ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...