Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

JetBlue, Delta, Alaska and Southwest all saw high marks in customer satisfaction ... Fewer than 10% of passengers experienced problems, though those who did said flight delays were the most ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

Airline satisfaction improves in 2025 as Oklahoma airports upgrade facilities and U.S. air travelers report fewer delays and ...

JetBlue, Delta, and Southwest topped the 2025 J.D. Power airline satisfaction survey. JetBlue was the top carrier for ...

Air Canada and WestJet have landed near the bottom in this year’s J.D. Power North America Airline Satisfaction Study, ...

In a recent incident highlighting the challenges faced by air travellers, Alberta resident Julie Taillefer experienced the ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...

Still, several U.S. carriers still seem to be delivering when it comes to customer satisfaction ... with an overall satisfaction score of 738 out of 1,000, Delta came in second—and not too ...