2. The Ad Hoc Route: A user asks a question, an analyst pulls data and the user asks for more. A five-minute decision turns ...

HDFC Life is accelerating its investments in GenAI, automation, and advanced analytics to optimize risk management and ...

BankDhofar continues to strengthen its customer experience agenda through a range of initiatives aimed at improving ...

CEM Africa returns to Cape Town this August with a clear focus: helping organisations build customer experiences that are ...

Industry leaders at the ETRetail E-Commerce and Digital Natives Summit 2026 discussed how AI is transforming D2C growth ...

In her editor's note, Customer Strategist Journal Editor-in-Chief Elizabeth Glagowski compares today's CX environment to a ticking time bomb, with leaders racing to navigate AI adoption, rising ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

Technology is being deployed not only to improve efficiency but also to strengthen decision-making and risk controls, the ...

Intelligence without structure eventually becomes noise. And in customer success, noise has a very measurable price.

Master Power Technologies Unveils Customer Experience Centre in Midrand - IT News Africa - African Business Technology News ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

(NYSE: RNG) today announced the expansion of AIR Pro™ to deliver agentic AI capabilities across the RingCentral customer engagement portfolio. The expansion includes new capabilities within RingCX™ ...