A data breach involving the Klue Battlecards integration exposed Salesforce customer data and led Salesforce to disable the ...

As banks in the Gulf explore new AI tools, the focus is increasingly shifting from what the technology can do to how it can ...

Learn more. This voice experience is generated by AI. Learn more. ​Banks see the swipe, but retail sees the basket. That gap ...

Intelligence without structure eventually becomes noise. And in customer success, noise has a very measurable price.

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups. The Customer Data Platform (CDP) industry is gaining fresh momentum in 2025 — ...

The company, which employs more than 200 globally, did not specify how may jobs were cut, only that "a number of talented ...

Salesforce disabled Klue Battlecards integration after attackers used compromised OAuth tokens to access customer CRM data ...

Texas Parks and Wildlife says a cyberattack on its license vendor may have exposed personal data for more than 3 million ...

Privacy-first practices. Embrace privacy-first data strategies to build trust and adapt to evolving regulations like GDPR and CCPA. AI-driven insights. Use AI and ...

Navigate the evolving landscape of user privacy laws and discover creative, ethical strategies to harness valuable customer information for your marketing success. We have to get more creative on how ...

Your grocery trips are fueling a billion-dollar data business you never agreed to. Consumer Reports found that Kroger collects and monetizes data from its 63 million loyalty program members, using ...

For the modern restaurant, data is power. Data can tell you approximately how much beef you need to purchase for a typical Saturday evening shift, and it can tell you how many employees to put on the ...