The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

Salesforce wants to own the data, content, integration and agent layers AI needs to operate across the enterprise. Here's ...

Actia AI today announced the launch of the Actia platform, a business-focused collaborative AI solution that helps companies rapidly deploy AI agents for the workflows they run every day.

AI agents are the latest “next big thing” for AI, but OpenClaw has been working at the idea for a while now. Today, OpenClaw ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

As conversational commerce experiences continue to mature, Omnichat has achieved historic breakthrough milestones in 2026 in ...

Rather than shout “Here is EVERYTHING,” AI has the capacity to create more guided experiences, closer to working with a ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

With Copilot Cowork, he wants workers to delegate complex office tasks to AI agents that can use Excel, Outlook, and other ...

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.