Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Inbenta has been named a Core Performing provider in the CMP Research Prism for Voicebot/Conversational IVR and Chatbot/Virtual Agent — and recognized as an Up & Coming provider in Real-Time Agent ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

Free AI in IDEs is shifting to paid models. The latest VS Code update brings transparent cost tracking and multi-chat ...

New Zoom Virtual Agent capabilities help organizations build AI agents faster, optimize performance over time, and deliver ...

There are two core generative AI uses today: Chatbots and agents. The bots make sense of information. The agents take control ...

Adobe’s latest announcement introduces a design overhaul to its Firefly AI hub and adds new features that should mean greater ...

Anthropic launched Claude Tag in Slack, giving enterprise teams an AI agent with shared context, admin controls, logs, and ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that businesses can use to build custom AI agents that automate tasks.

Alibaba robot AI models signal China’s shift from chatbots to AI agents, with implications for South African businesses.

Google has introduced a more advanced ‘Computer Use’ capability for Gemini 3.5 Flash. The feature will allow developers to ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...