An Instagram user shared her unusually formal text exchange with an auto driver after a failed Google Pay transaction. The ...

Breakthrough solutions aren’t enough. New ideas can’t flourish without “bridgers”—leaders who excel at collaborating across boundaries. by Linda A. Hill, Emily Tedards and Jason Wild Innovation ...

According to a study on how AI companionship develops, 68% of AI chatbot users perceive these tools as “somewhat” or “fully” ...

Sinch reports that 74% of AI chatbots fail, often leading to customer frustration as overwhelmed human agents take over, damaging brand trust and operational efficiency.

A Belarusian NHS doctor, who admitted struggling with “small talk” and British weather chat, has lost her unfair dismissal case after being fired for communication issues. Dr Maryna Anatolyeva's £100, ...