Designed for patient access directors and call center managers, the scorecard addresses a persistent measurement gap in ...

The City of Lansing’s 311 Call Center is handling record demand ...

As contact center AI surges toward a $13.5 billion market, Cresta's new Knowledge Agent aims to solve one of the industry's ...

ICE launched AI voice and chat agents to answer routine servicing questions 24/7, reduce call-center volume and route complex ...

Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

Forget the hype — these teams focus on reducing friction, standardizing feedback and scaling only where it works.

Cresta, the unified customer experience AI platform for human and AI agents, today announced the launch of Cresta Knowledge Agent, an AI assistant that works alongside human agents delivering precise ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

The Impact of CTI Software on Agent Efficiency and Customer Satisfaction Austin, United States - March 15, 2026 / ...

The embedded training and coaching AI strengthen human-led delivery, especially for complex customer, member and ...

ICE unveiled beta AI voice and chat agents for MSP servicing and launched 16 exception-based automation agents at X26.