A free guide on conducting root causes analyses is available from the Department of Veterans Affairs National Center for Patient Safety. The tools include guides for developing a chronological event ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

Natalie Gross is a freelance journalist and podcast producer based in the Washington, D.C., area. She has a master’s degree in journalism from Georgetown University. The morning of Aug. 16, 2019 began ...

A fishbone diagram allows you to see the cause and effect of processes. It is frequently called an Ishikawa Diagram. It is one of 7 effective QC tools used within Six Sigma. The three phases of the ...

A new PCAOB spotlight report provides staff observations regarding the potential positive impact of performing a root cause analysis on the quality of audits performed by PCAOB-registered public ...

Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

The Joint Commission has determined the 10 most common causes of sentinel events reported in the first six months of 2013. An organization reporting a sentinel event submits a root cause analysis to ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...