Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Compiling a customer profile can help you understand your ...

Twitter is introducing custom profiles for businesses in order to personalize the customer support experience within direct messages on its platform. The feature basically allows a company to identify ...

Take a look around any airport, shopping center, or restaurant and you're bound to see people using anything from mobile phones to BlackBerries to pagers to access both voice and data services. As ...

A target market customer profile identifies the customer most likely to buy your product or service. While some companies create products around a customer profile, others identify the customer ...

Inspired to by Mike D’s Vonage story, Austin writes in a hot tip for all of looking to pole vault low-level CSR and reach the Valhalla of customer service. “Most all large companies have some sort of ...