If you’re wondering what happened to Amazon’s new and improved version of its Alexa voice assistant, you’re not alone. Bloomberg reports that the new Alexa is still stuck in its developmental phase and Amazon has cut off access to its beta phase including its new “Let’s Chat” phase.

While the company searches for its vision, Jassy has installed a new head of the devices and services division under which Alexa falls. Panos Panay has been at the company for a year now, and Bloomberg reports the former head of Microsoft’s Surface division has “brought a focus on higher-quality design to a group adept at utilitarian gadgets.”

A new pay-walled report from Bloomberg this week revealed that Amazon is still struggling to figure out how to make an "AI brain" work for Alexa. If you've been following the increasingly desperate attempts by Amazon to improve Alexa, much of the reporting by Bloomberg won't be a surprise.