No Jitter

Zoom updates its Virtual Agent

Zoom noted several gains associated with its own deployment of ZVA in a related blog post. Deployed on Zoom’s site, ZVA resolved 98% of customer interactions without escalating to a live agent. When ...
manilatimes

Zoom introduces next-gen Zoom Virtual Agent to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...
Neowin

Zoom introduces a virtual agent, IQ coach, co-working spaces, and more

At Zoomtopia 2022, Zoom unveiled several new features for the platform like the beta version of Zoom Mail and Calendar, a virtual IQ Coach, a virtual agent, and a hybrid co-working space. Zoom’s ...
Pensacola News Journal

Journey.ai Expands Secure End-to-End Automation in Zoom Virtual Agent with Payments, Authentication, Forms, & Signatures

Available Now, Journey.ai Enables Sensitive and Regulated Workflows to Be Resolved Inside Zoom Virtual Agent Without Exposing Raw Data to AI Systems By integrating Journey.ai into Zoom Virtual Agent, ...
ITWire

Zoom introduces Virtual Agent 3.0 to automate end-to-end customer resolution

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...