The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise. United Parcel Service last ...

Microsoft's new 'Slack competitor' has improved dramatically since the preview, and new features are arriving regularly. Where it shines is threaded chat, easy video meetings and superb integration ...

Customers can use Artificial-Intelligence-enabled chatbot to obtain information about their incoming and recently delivered packages UPS is first U.S. package delivery company to offer chatbot ...