Built on the Now Platform, Now Assist for Telecommunications Service Management leverages NVIDIA AI to help boost agent productivity, speed time to resolution, and enhance time to value. The first ...

DALLAS & TEL AVIV, Israel--(BUSINESS WIRE)--MCE Systems Ltd. unveiled a transformative enhancement to AI-powered chatbot technology used for telco customer service. This new integration to the MCE ...

According to PwC’s 2025 Customer Experience Survey, more than half (52%) of consumers have abandoned a brand due to a bad experience with its products or services, and nearly a third (29%) have done ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

Reaching out to industry leaders in telecommunications, Salesforce Inc. today announced the launch of Agentforce for Communications to provide proactive experiences and revenue-generating ...

AI and other innovations are paving the way for intent-based service management. Not to alarm you, but traditional telecom business models are going the way of the dodo bird—and that’s a good thing.

SINGAPORE – Slower customer service for complex queries and discontinuation of existing products are among potential impacts on consumers that might result from a telco restructuring, said experts.

With customers complaining about high call volumes and long wait times for companies to resolve their issues, could customer service standards be slipping? (Illustration: CNA/Rafa Estrada) New: You ...