Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. Hours billed and revenue in the door are still the metrics by which the majority of law firms measure success. And why not?

For agencies to be the best possible partners to their clients, there needs to be sustained, open communication at all levels—not only between agency and client but also among key functional areas ...

September 16, 2022 - In a pitch to a prospective client, it is common to see the general counsel ask attorneys to provide information on three topics: approach for the matter, proposed budget, and the ...

Microsoft has released its Teams progressive web app (PWA) for Linux platforms as a feature of the existing web client. The Teams PWA offers "desktop-like" features such as system notifications for ...

McKinsey & Co. plans to use AI agents to help choose the consultants assigned to client teams, a shift that may surprise some ...

Microsoft has posted a new support page that outlines the changes from the old "classic" Teams client to the more recent "Teams 2.0" version including some features that are going away. Earlier this ...

Client trust erodes when document workflows are fragmented, delayed, reworked and vulnerable to compliance risks. By ...