When it comes to addressing grievances that affect Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores — such as “feeling unengaged in their care,” “lack of clear ...

Rios and other residents say they’ve been trying to get answers about confusing billing issues involving York Hospital. After ...

Carla Daley Shehata, director of clinical operations for Regent Surgical Health, discusses seven of the most common patient complaints in an ASC, as well as how to prevent them. 1. Poor explanation of ...

Hospitals’ incident reporting systems are missing about half of Medicare patient harm events and even more infrequently investigating those events or reporting them to the government, according to a ...

Complaints over inadequate care, services and the inappropriate behaviour of health care professionals have prompted the federation of patients’ associations (Osak) to express their concern over the ...

LMH Health's main campus at 325 Maine St. A new message from the leader of LMH Health said the hospital properly notified all patients impacted by a breach of health records that now is the subject of ...

Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...

The proportion of physicians who had at least 1 unsolicited patient complaint increased significantly as industry payments increased. Physicians who receive more in general industry payments are more ...

This article is the latest in the Health Affairs Forefront series, Provider Prices in the Commercial Sector, featuring analysis and discussion of physician, hospital, and other health care provider ...