Frequent flyer says carry-on dispute with gate agent escalated, raising questions about airline enforcement.

Ruby Cosby says a Southwest agent refused to let her board without buying an additional ticket due to her size ...

Most travelers believe that getting upgraded is a matter of pure chance - a random cosmic gift handed down by the airline ...

Erika, a self-professed frequent flyer, was allegedly subjected to size-discrimination by a Southwest gate agent, who tried ...

Traveler recounts airport dispute that escalated into a formal complaint before receiving acknowledgment from the airline.

The era of free upgrades based on charm is over. Today, a gate upgrade is almost always a digital transaction.

It's no secret that people will do a lot of things to be more comfortable on an airplane. Recently, one Salt Lake City gate ...

Most air travelers have been in this scenario: waiting their turn to board a flight as fellow passengers shove their carry-on bags in the metal bag sizers to prove they comply with the airline's ...

If you think you get annoyed when fellow passengers crowd the gate during the boarding process, imagine how it feels to witness it multiple times a day. Rushing to get on board with your carry-on may ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. (NEXSTAR) – It can be infuriating to score a ...