As anyone who has worked in a customer-facing job can tell you, dealing with difficult customers often comes with the territory. However, when customer behavior crosses a line into illegal conduct ...

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...

The U.S. Court of Appeals for the Sixth Circuit recently held that an employer will be liable for a customer’s harassment of an employee only when it intends for such harassment to occur. This ruling ...

TORONTO--(BUSINESS WIRE)--Alida, a leader in Total Experience Management (TXM), has published a new research report, Empathy in Action: The Business Value of Customer Empathy, conducted together with ...

A Lexington restaurant owner is defending his employee after a customer left a negative online review that included personal ...