Aircall, the AI-powered customer communications platform trusted by more than 23,000 businesses worldwide, today announced the acquisition of Piper AI, a revenue intelligence and agentic sales ...

Meta Business Agent is AI that lets every business show up for every customer, as if they had an infinite team behind them.

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Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...

A few years ago at a PRINTING United Alliance’s Digital Packaging Summit, a panelist from Microsoft explained that the company vets every printer and converter it works with by looking for a statement ...

Salesforce has had over one million AI agent-customer conversations. The company launched AI agents on its Salesforce Help site in October 2024, a full-screen experience that makes getting support ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, has released their annual 2025 State of the Contact Center report. The prevalence of AI use in the contact center comes as no ...

In today’s rapidly evolving digital landscape, businesses must adapt swiftly to maintain competitive advantage. The traditional approaches to business process management (BPM) often involve complex ...

Welcome to No Jitter’s Conversations in Collaboration. In this conversation, we spoke with Ping Wu who was appointed CEO of Cresta in May 2023. Prior to his appointment as CEO, Ping was Cresta’s VP of ...

Twilio announced new conversation capabilities at its Signal Conference, designed to support consistent, intelligent, personalized conversations in the agentic age. Customer engagement has always had ...

Have we as customers become more realistic? Or have we just given up? Maybe, after years of talking about excellence in service, brands have finally met our expectations. And some smart companies have ...