The Gartner® report, “Peer Lessons Learned for Contact Center as a Service Solutions Implementation,” features key recommendations and expert insights to help implement contact center software ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the industry-leading Ai-Powered Customer Intelligence Platform, today announced it has been named in the Gartner Peer Insights “Voice of the Customer for ...

SAN RAMON, Calif.--(BUSINESS WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of cloud contact center software for the digital enterprise, today announced it has been named as a Leader in the ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...