The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

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NEW YORK (AP) — Comcast is adding more social media representatives as it tries to work on its reputation for inefficient, unresponsive or just plain rude customer service. It is tripling the size of ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

Comcast can't decide if it wants to serve its customers or to be less than open with them in the pursuit of greater profits. One on hand, the company has committed a huge amount of resources to ...

Should Comcast be required to live up to its claims on its Web site and in press releases? One annoyed customer in Pennsylvania thinks so. After Adam Schwartz's Internet connection was down or ...

PHILADELPHIA (AP) — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a ...

Comcast is making it easier for customers to stay connected and manage their services by putting the answers and tools at their fingertips ? literally. The cable network has launched the SMS service ...

In a move that can be viewed both as extremely cynical as well as long overdue, Comcast named its first senior executive in charge of “customer experience” on Friday. Charlie Herrin, the man that led ...