CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

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In a move that can be viewed both as extremely cynical as well as long overdue, Comcast named its first senior executive in charge of “customer experience” on Friday. Charlie Herrin, the man that led ...

Comcast's commitment to better customer service is off to a rocky start. In a September blog post titled Reimagining the Customer Experience, Comcast Cable president Neil Smit outlined Comcast's ...

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Comcast andTime Warner Cable spent much of the last 12 months on their best behavior while they sought federal regulatory approval for their now-scuttled $45 billion merger. Despite those efforts the ...

The latest reported Comcast customer service scandal reads like a bad joke in an ongoing tragicomedy: A man's house burns down on April Fools' Day, and attempts to cancel Comcast service at the ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast, the Philadelphia-born media giant with roots in cable television, for years has been losing more cable customers than it’s been adding. And more recently, with leaders citing “a highly ...

Comcast Corp. today reported a 12.5 percent decline in first-quarter profits from a year ago, when the company's earnings were inflated by a $300 million one-time gain. The nation's largest cable ...