A new benchmarking report examining the state of call centres worldwide has turned up some findings that will come as a blow to the industry and confirm what some have suspected -- call centres are ...

Call centres are more popular than ever, but the proportion of customers that abandon their call before it is answered is increasing at an alarming rate, which can be attributed to cost cutting ...

Delhi Police have busted an international fake call centre operating from Satbari village in South Delhi and arrested eight ...