David Severn, a Sussex Police contact and control officer, said he joined the force as he wanted to "do more" to help people [Hannah Roe / BBC] Emergency call handlers say they "love helping" those in ...

A emergency call handler has opened up about the heartbreaking reality of their job – and it's made many people reflect on how and why the emergency service is used ...

Metal music fans heading to the mosh pits of Download Festival this weekend are being urged to put their wearable tech into airplane mode to avoid making accidental 999 calls. Over a routine weekend ...

People have been left heartbroken after hearing about the calls 999 handlers receive on an almost daily basis - and it has ...

Devon and Cornwall Police is urging the public to only call 999 in a genuine emergency during the Christmas period. The force receives an average of 1,000 emergency calls and 2,000 101 calls a day ...

South Central Ambulance Service is urging the public to call 999 only for life-threatening emergencies, after a 20 per cent surge in emergency calls.

The NHS ambulance service operating in the Berkshire and South Buckinghamshire has warned of a stark rise in 999 calls as ...

A 999 call handler has revealed the emotional reality of working in emergency services - and it has made people stop and ...

Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...