Microsoft is launching artificial intelligence-driven “autonomous agents” for its Copilot software, the company said Monday, in a move seemingly made to push Salesforce on customer management software.

While some are eager to declare the era of autonomous agents upon us, the reality is a bit more complicated — and that's probably a good thing. Why it matters: Giving autonomy to generative AI tools opens up a range of tantalizing possibilities for increased productivity,

Salesforce CEO calls out Microsoft, says 'Copilot is a flop' and that the OS giant is in 'panic mode' as it lacks ingredients to make real intelligence.

If you want to automate your tasks with AI, Microsoft's Copilot Studio will soon allow you to do it—and create an AI agent for the operations.

Salesforce has also touted the potential of AI agents, tools that some analysts say could provide companies with an easier path to monetizing the billions of dollars they are pouring into AI.