Jones went to a Raleigh Jiffy Lube on Nov. 1, 2015, to get one of her low-beam lights replaced. The new bulb cost her $24.24.

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Jiffy Lube was notified in advance of this inspection last May. The inspector "even waited an extra 30 minutes for them [Jiffy Lube] to show and they didn't show up," said Noriega.

Jiffy Lube also has a presence in Canada, where it has over 150 franchises. Though consumers know the company for its quick oil changes, some Jiffy Lube facilities have expanded their services to ...